Terms and Conditions wewin – A Transparent Platform Usage Guide

1 Acceptance of Terms

This Terms and Conditions document ("Terms") is a legally binding agreement between you ("User" or "Player") and wewin ("Platform", "We"). By accessing, registering, or using any wewin service, you confirm that you have read, understood, and agreed to be bound by all provisions in this document.

If you do not agree with any part of these Terms, please do not use the wewin platform. Continued use after any amendment to the Terms constitutes acceptance of the revised Terms.

2 Eligibility & Account Registration

To register and use the wewin platform, you must meet the following requirements:

• At least 18 years of age at the time of registration.
• Not located in a territory or country where online betting is legally prohibited.
• Registering with accurate, truthful, and up-to-date personal information.
• Possessing the legal capacity to enter into a binding agreement.

Each player is permitted only one account. Duplicate accounts — whether using the same name, email, phone number or bank details — are prohibited. wewin reserves the right to suspend all associated accounts and forfeit any balances if this violation is detected.

Identity verification (KYC) may be required before your first withdrawal or when transaction volumes reach a certain threshold. Documents that may be requested include your ID card, passport, bank statement or proof of residence. wewin handles all such documents with full encryption and confidentiality.

3 Deposits and Withdrawals

Wewin supports a wide range of payment methods suited for players in Malaysia, including bank transfers (Maybank, CIMB, Public Bank, RHB, Hong Leong Bank) and e-wallets (Touch 'n Go eWallet, Boost, GrabPay). All transactions are processed with 256-bit SSL encryption.

The terms and conditions relating to deposits and withdrawals are as follows:

• Minimum deposit: RM 10 per transaction.
• Minimum withdrawal: RM 30 per request.
• All withdrawals are processed within 15 minutes to your registered bank account or e-wallet.
• Withdrawals are only permitted to an account held in the player's own name. No transfers to third-party accounts.
• Wewin does not charge any fees for standard deposits or withdrawals.

4 Bonuses and Promotions

Wewin offers a variety of bonuses and promotions from time to time, including welcome bonuses, reload bonuses, cashback and seasonal special promotions. All bonuses are subject to the following terms and conditions:

• Every bonus carries a wagering (rollover) requirement that must be met before withdrawals are permitted. Rollover conditions are specified individually for each promotion.
• Bonuses are non-transferable between accounts and cannot be directly exchanged for cash.
• Wewin reserves the right to cancel any bonus if fraudulent activity or promotion abuse is detected.
• Only one active bonus is permitted at a time unless otherwise stated in the relevant promotion terms.
• Players who do not wish to receive bonuses may contact customer support to opt out of any automatically awarded bonuses.

Wewin reserves the right to modify, suspend or terminate any promotion at any time with reasonable notice to affected players.

5 Game Rules

All games on the wewin platform are governed by the rules set by the respective game providers and wewin. In the event of any conflict between the Malay-language version and other language versions of the game rules, the English version takes precedence.

• The outcome of all games is final once a round or session is complete.
• Wewin is not liable for any losses resulting from technical failures or internet connection issues on the player's end.
• In the event of a technical failure on the platform during an active game, wewin will restore bets to their state prior to the disruption based on system records.
• The use of automated software or bots for gameplay is strictly prohibited and may result in account termination.

6 Account Security & Privacy

You are fully responsible for keeping your wewin account login credentials secure. wewin recommends enabling two-factor authentication (2FA), available in your account settings.

Important notes regarding account security:

• Do not share your password or 2FA code with anyone, including individuals claiming to be wewin staff.
• Wewin staff will never ask for your password through any communication channel.
• If you suspect your account has been accessed without authorisation, contact wewin customer support immediately.
• Wewin protects your personal data in accordance with the Privacy Policy, which can be read on the Privacy Policy.

7 Anti-Money Laundering

Wewin complies with all applicable laws and regulations related to anti-money laundering. Our platform must not be used as a channel for any illegal activity in any form.

Wewin reserves the right to freeze accounts, withhold withdrawals and report to the relevant authorities if any activity suspected of involving money laundering or other illegal activities is detected. Full cooperation with the authorities is a non-negotiable commitment of wewin.

8 Responsible Gaming

Wewin is committed to responsible gaming. We provide a range of tools to help players manage their gaming habits, including:

• Self-set daily, weekly, or monthly deposit limits.
• Wagering limit per session.
• Voluntary account time-out periods ranging from 24 hours to 30 days.
• Long-term self-exclusion for players who need an extended break.
• Access to full game history and transaction records for self-monitoring.

For more information on responsible gaming and support resources, please visit the Responsible Gaming page.

9 Account Closure and Suspension

Players may close their account at any time by contacting wewin customer support. Any valid account balance will be refunded to the player upon completion of the verification process.

Wewin reserves the right to close or suspend accounts without prior notice in the following circumstances:

• Breach of any provision within these Terms and Conditions.
• Identity fraud or providing false information during registration.
• Ownership or operation of multiple accounts.
• Fraudulent activity, game manipulation, or use of unauthorized software.
• Suspected activities involving money laundering or illegal financing.

10 Limitation of Liability

Wewin provides its services on an "as is" basis and does not guarantee that the platform will always be free from interruptions or technical errors. wewin is not liable for any indirect, incidental or consequential losses arising from the use of the platform.

Without limiting the above, wewin is not liable for:

• Losses resulting from internet connection disruptions on the player's end.
• Losses resulting from unauthorized use of the account by a third party.
• Any financial decisions made based on information within the wewin platform.

11 Terms Amendment

Wewin reserves the right to amend, update or replace any part of these Terms and Conditions at any time. Amendments take effect immediately upon being published on this website.

We will endeavor to provide registered players with reasonable notice via email or in-platform notification before any material changes take effect. Continued use of the platform after such notice constitutes acceptance of the changes.

If you have any questions about these Terms and Conditions, please contact wewin customer support via live chat, available 24/7 within the platform.